Welcome to Fhernando.com!
Fhernando.com is owned and operated by Additivo Musica Limited.
This Shipping Policy applies to all products purchased through:
Fhernando.com is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page.
In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.
Fhernando.com delivers worldwide.
Fhernando.com orders are shipped and delivered on business days (Monday - Friday - 9:00 AM - 5:00 PM). For security reasons, Fhernando.com will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
- $4.00 USD from and to all Mexico
- $7.00 USD from and to all of France
- $10.00 USD rest of the world
FREE SHIPPING PROMOTIONS
From time to time (In certain seasons), Fhernando.com runs free shipping promotions. To be notified by email, simply sign up Fhernando.com newsletters. Please note that free shipping promotions will be applied to your order on the payment page. (Only applies to deliveries to France and Mexico).
ORDER PROCESSING TIMES
Orders will be sent within 1 - 2 business days after purchase (does not apply to pre-ordered products such as physical albums).
Note: Order processing times and shipping times are different.
Estimated shipping time: 7-20 days
Orders sent from France and Mexico have the following approximate shipping times:
- Mexico 5-7 working days.
- USA & Canada 4-8 working days.
- Europe 10-12 working days.
- Rest of World 15-20 working days.
The estimated shipping times will be calculated according to the shipping service and the delivery location of the order.
Fhernando.com provide the tracking numbers, between 1 - 3 days after the order is placed. Once your order has been sent, a notification will be sent to the email address you provided at checkout. It will contain a tracking number so you can track your order to your door.
Please note, orders of multiple items may be shipped in more than one delivery. this will be indicated by multiple tracking numbers on your shipping confirmation email.
Fhernando.com is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Fhernando.com is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.
WRONG DELIVERY ADDRESS
Fhernando.com will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.
SECURE DELIVERY ADDRESS
Fhernando.com recommends customers provide a secure delivery address, for example your home or place of employment. Fhernando.com is not responsible for lost or stolen parcels.
Each delivery is considered made from the moment in which Fhernando.com makes the product available to the buyer, which is materialized through the control system used by the courier company.
If you have questions or concerns about these Shipping Policy, please contact us throw our contact page or contact us at: